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Customer service
+376 88 88 88
From Mo. to Fr. from 8.00am to 8pm. Saturday from 9am to 3pm.
Credit Card Support
+376 88 87 00
(24 h)
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+376 32 08 88
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From Mo. to Fr. from 8.00am to 8pm. Saturday from 9am to 3pm.
If you tried to call us and your call wasn’t answered straight away, simply tell us by Whatsapp when is the best time for us to call you and we’ll ring you back.
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Write to us at
info@creditandorra.ad
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Personal details
Fill in the form if you wish to make a suggestion or complaint

Fill out the form if you have any claim or complaint

The operating entities of the financial system must establish, apply and maintain effective and transparent procedures that allow a reasonable and prompt treatment of claims submitted by customers or potential customers, and must keep a record of each claim and the measures taken by to its resolution (art. 14 Law 8/2013).

Contact details of the person lodging the claim or complaint
Personal details of the representative related to the claim or complain (if any)

If the complaint or claim has been submitted by the claimant's legal representative, only the contact details of his representative will be considered.

Product or service of the claim or complaint
Date, amount, and account number of the claim or complaint
Supporting documents provided

If the complaint or claim is submitted by the legal representative, the documents proving it must be attached.

Document 1

Document 2

Document 3

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