The law classifies banking products into both complex and non-complex products.
Complex products are products which, due to their characteristics, are exposed to several risk factors (liquidity, volatility, exchange rates, etc.) and require a certain level of knowledge and experience to understand them. The following products qualify as complex products:
- Preference shares, convertible bonds, perpetual bonds, etc.
- Free investment funds (hedge funds).
- Derivatives (futures, options, warrants, caps, floors, foreign currency hedges, etc.).
- Structured products (both in-house and external).
Non-complex products are products which have a low level of complexity and risk, such as shares listed on a regulated market, money market instruments, etc.
The following tests are completed depending on the type of product and service:
Suitability test
When providing discretionary portfolio management or advisory services, a test will be completed to determine the investment risk profile of each client, their financial knowledge and experience, their financial situation and capacity, and the investment objectives pursued.
Appropriateness test
When selling certain complex products, a test will be carried out to ensure that the product is appropriate for the client. This test will identify the client’s knowledge and experience in relation to the product applied for.
Advisory service contract
For clients who wish to benefit from advice relating to product recommendations.
Order execution policy
In order to achieve the best possible results, we are committed to carrying out reasonable measures in relation to our client’s transactions based on price, costs, speed and likelihood of execution and settlement, the volume and nature of the order and any other aspect deemed relevant to its execution.
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Asset protection policy
We are committed to carrying out appropriate measures to protect our client’s proprietary rights to the financial instruments and funds entrusted to us.
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Conflict of interest policy
We take appropriate measures and maintain procedures to prevent and deal with identified situations which may give rise to a conflict of interest between clients and Crèdit Andorrà or between Crèdit Andorrà’ clients.
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Incentives policy
Adoption of measures to identify, analyse and communicate to clients the incentives paid or received in relation to the provision of investment or ancillary services.
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Precontractual information for retail clients
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