Urgent help
What to do if...
You need urgent help to resolve an unexpected situation concerning your finances.
Contact us as soon as possible to block or cancel the card by calling +376 88 88 88
You can also cancel it on e-Credit or the mobile App by accessing the “Security” option under “Cards”
In the event of theft, remember to report it to the authorities as soon as possible.
If you need information about our branches or ATMs, access the branches section here.
Change your password immediately. You can do this by calling your adviser, visiting your branch or logging in to your e-Credit account and going to the “Security” section found inside your personal area.
Call us on +376 88 88 88 or contact your adviser or branch as soon as possible.
It may be a phishing attack, so remember:
Do not reply to the email or SMS with any personal or bank details
Call us on +376 88 88 88 so we can report the attempted fraud
Crèdit Andorrà will never ask you for your electronic banking passwords or coordinates
